Living in Quebec we were customers of Hydro-Quebec, the state monopoly electricity utility. Unsurprisingly for a monopoly, Hydro-Quebec does not know how to deal respectfully with customers, particularly with privacy: you can’t opt-out from their spam – the dead tree as well as the electronic varieties.
They had a web-based “personal page” with information about your electricity consumption, electricity saving tips, and a few transactional functionalities. However the service came with a string attached: the registered email address ended up on their spamming list. No opt-out possible. After trying with customer service I had no choice but to edit an invalid email address into my profile. That was five years ago.
Fast-forward today. To disconnect service before moving I logged on to the “personal page”. I re-instated a valid email address to get notifications regarding the disconnection. I assumed that disconnection / closing of the account would also close the “personal page” and the spam problem. I paid my last bill, moved out of province and forgot about Hydro-Quebec.
Until today their spam landed in my inbox again. Five years later, still no way to opt-out. Worse: because I am disconnected and don’t have a contract anymore, I can’t edit nor delete my “personal page”, even if it is empty. Lucky me the valid email address I gave them is just an alias that is now diverted to /dev/nul at the server.
I wrote this post while waiting on the phone for one of their customer service representative. The post was finished long before I could speak with somebody there. What a spammer, Hydro-Quebec!
Filed under: Uncategorized |